My family has had an ongoing issue with Cox for six months. Tried to go and calmly and get the issue resolved today. When I walked in there was no one at the welcome desk / kiosk. I thought you signed your self personally, so I just put my first name and last initial and someone came up to me and said what are you doing. I thought it was very Curt and that started my visit off wrong. Luckily Tiffany was very helpful and patient with me and her manager Amanda was helpful to you. There was no way to get the issues resolved today but they gave me the customer service line, promised to make notes to please keep services on for 14 days, while we are making a conscious effort to get this resolved and then we're able to help me with an additional account that I had questions on. Cox in general has a long way to go for helping us with this issue but I thought these ladies did a good job today.