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  • Probably 1 of the top 3 worst dining experiences in my life was here at HK Star. We were the only table being sat at the restaurant. The server failed to listen to what I requested and put in an order on what he felt like hearing ( like typical old fashioned asian men do ). He never brought us water throughout the ENTIRE MEAL. Never once checked on us to see if we were ok or if we wanted water. The request I made on the dish I ordered wasn't fulfilled and he did not clarify with me before putting in the order if he was going to honor my request. ( I asked for broccoli in my chicken dish and specifically told him I would pay extra for it). At the end of the meal, I was not happy with the service and the dish that didn't come out properly. I told him I preferred not paying for the chicken dish since I did not touch it. Manager comes out and says he can not take it off the bill and that the dish is made the same way for 8 years. I told him I don't care how long the dish was made, I made a request and the server gave me no clarification on it being fulfilled or not and never came back to check on us or even give us water for our meal. Manager then says that I could have requested to change the order and I asked him how? when no one came over to check on us? I paid for the dish that I didn't touch and told him that I would not be coming back. If a server can't even provide proper service to 1 table, he should not be employed and managers are willing to lose a possible return customer over 9 dollars is plain stupid.
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