We took a friend's daughter here for an ice cream treat after dinner and it was not a great experience.
First off, the store was not busy - no other customers were in the at the time. Secondly, the person working behind the counter seemed surly and unhappy to see clients come in. (Not sure if this person was the franchise owner or simply an employee but, he was a smart-aleck when answering questions and lacked basic customer-service skills.) And to make matters worse, the store was sold out of the some of the advertised items, so their selection was not great.
Personally, I am not a fan of cryogenically frozen ice cream anyway, but because the service was so bad here, even if I were a fan, I would not go back to this shop.