Hawthorne plumbing is by far the worst company to ever have do repair work or a new a/c install! I got a new very expensive roof top split AC /furnace unit was sold to me I was told I have a 5yr parts and 1yr labor warranty when my a/c unit wasn't working blowing hot air after only 11 months of it being installed. I called the dispatch service which notified the company and never got a call from the company. I called the company locally and was told by the manager that we will not come to service your unit you need to call another HVAC plumbing company to work on your air-conditioning. The warrantees that Hawthorne sells there customers is a fake the unit comes with the manufacture warranty and that's what I was told to go through after already being sold on a warranty through Hawthorne plumbing. For being a union outfit related with the local 525 they are a joke save your money and call somebody that really warranties and stands behind their word, work, and craftsmanship!!