I'm honestly surprised at how good the reviews are for this location. The service received on my visit to the store was abysmal and the service my mom received upon returning the next day was just plain rude. When I called to understand the reason for the rude service, the man who answered and had "helped" us the prior day was extremely unpleasant, refused to hear reason, denied rude comments he made the prior day, did not offer any consultation, and all in all lost a customer for life. I can understand store policies so I won't comment on those, but regardless of a policy I would expect a store would make some attempt to retain customers. I can safely say the management at this location does not understand customer service. I will not be back to this location. I have every intention of speaking to management above this location if this is a possibility.