Disregard the canned response to my review. Clearly it is a copy/paste job 8 MONTHS AFTER THE FACT. Unbalancing the tree? We requested the entire tree be trimmed, and thinned. Not one limb. Our tree ended up looking like someone cut 1/3 of the tree off VERTICALLY. You really want to start spouting nonsense about an unbalanced tree? In the past 8 months not once has anyone reached out regarding the "offered" refund and there's still absolutely no excuse for a customer being blamed for poor service when you decline twice to send someone out to run over the work wanted. Had that actually happened we never would have had the wrong tree worked on and and the right tree become an eyesore.