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| - The #1 negative is their Billing. It's horrible. You receive bills at random times, charging you for random things. The dates shown on the invoices appear over and over again (same dates). It turns out that the dates on the invoices don't mean anything at all. The money you send in does not apply to those dates - or it may apply to some of them. Apparently there's some complicated back-end system that matches up your money with shot dates, and it has something to do with which dates the insurance company decides to pay for, and when. So when you look at your invoice, you have no idea where your money is actually going. After paying regularly for 11 months, I suddenly got a totally unexpected bill for over $300, including payment for shots more than 6 months ago! I called to say what-the-hell and the girl on the phone was very nice, trying to patiently explain it to me. She then sent me a 9-page statement in the mail, which I'm supposed to try to decipher to see what I've actually paid for and what I still owe. She also found a payment of mine in the system that was just "sitting out there" not applied to anything, which she assured me she would credit me for.
As other reviewers have said, I also had to wait a long time to see the doctor on my first visit. When I went back to the front desk to see what was going on, they seemed to have forgotten about me. However, now that I just go in for shots, I usually don't wait long at all.
The staff in the Shots Room is great - I almost always have a positive experience there. The exception was when I showed up on schedule one day (which means missing work and driving over there) and they kept me waiting half an hour. Then when they called me in, they informed me that they'd run out of my serum and I would get no shots. I came back on a different day as instructed, and although the serum was now in the office, they had neglected to mix it up, so again I had to wait on them for a long time. Then they said that since it was new serum, they had to drop me back a few doses, which means I have to repeat (and pay for) shots I'd already taken.
Bottom line: nice people, but they don't have their act together.
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