As soon I arrived at the desk to check in around 12ish the receptionist refuse to check me in, saying that the normal time of the check in was 3pm, asking me to come back later, so I moved back seating and waiting, with a huge surprise the persons behind me when to the same receptionist and she book them in so I observed her and she check in 5 reservations after me! So I decided to talk with the manager in duty, and when she saw me asking for the manager she tried desperately to call me saying "Sir the room is now available"
I refused her offer and I went talk with the manager which after my axons inaction she book me in with curtesy in outstanding professional way, apologising about the lack of service provided from the receptionists.
Is a nice hotel with good room so if is happen to encounter a difficult situation try to talk with one of the manager in charge and they will taking care of you!