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About: http://data.yelp.com/Review/id/ZZ6xxkAF8CR2CQk3Bb3L4Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-14 00:00:00 (xsd:dateTime)
itemReviewed	Castle Board Game Cafe
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Stopped by last night after dinner in a group of 9. We had wanted to head over to Snakes and Lattes, but this place was closer and someone in the group said that from his experience, the service was better. He could not be more wrong. Management at this establishment is seriously lacking. Despite there being multiple empty tables open, we were told that we had to wait 30 - 45 minutes. Meanwhile, there were parties of 2 that occupied tables fit for 6 or more persons and could have very easily been transferred to any of the vacant 2 - 4 person tables nearby. We nicely asked the bearded man who was manning the front desk, and was told with a hostile, "No, we will not be asking anyone to move for you. Do not talk to any of my customers yourselves". Okay fine. We're not here to teach you how to run your establishment. If you want to operate at a low efficiency and minimize your profits, wonderful. We quickly decided to instead purchase the game we wanted to play and take it home. Immediately after purchasing the game and as we were turning to leave, the bearded man blantantly turned toward the staff member manning the till and said out loud, "I can't believe their group wanted to combine tables. There obviously isn't any room. Can't they see that?" Protip: If you don't value our business, that's fine. Please at least wait until your paying customers have left your establishment or are at least hearing distance away from you before blatantly making snide and patronizing comments directed at them. That is extremely unprofessional and makes me sick to my stomach. Newsflash, if you cannot at least fake hospitality, go work in the backroom where you do not have any face to face interactions with customers. Castle Board Game - Your heavily bearded & inappropriately hostile employee is singlehandedly tarnishing the reputation of your establishment. We will not return for the sole reason that no one, especially a paying customer, deserves to be treated the way we were. I highly suggest that you review the way your employees interact with your customers. Yelp Friends, Snakes and Lattes just opened a new, humongous café around a 5-8 minute walk away on College Street. Please believe that there is a reason they are a chain and not a lone standing café.
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Laurie

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