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  • I have had numerous unpleasant experiences at the various Cafe Rio restaurants around town, but this one takes the cake. We ordered our food, paid with a gift card, and the amount came off the card. We go to leave with our food, and the manager (Benjamin) called us back and said we hadn't paid. We attempted to show him proof, and he still said we hadn't paid. At this point he began raising his voice at us and saying we needed to pay for our food, when in actuality he was trying to double charge us. He refused to give us our food and threw it away in front of us, despite us still having nearly $100 on our gift card. This is not the first time we have had a bad experience there, but I guarantee that it is the last. I have never been treated so poorly by anyone at a restaurant despite being completely polite the entire time. We needed up going to Chipotle and they were wonderful with excellent customer service.
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