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  • First impression sucks. Called Riveria to make the reservation and it automatically transfers you to ticket master. When going to the box office for my tickets I was asked why I purchased from Ticket Master, I told them the hotel phone line for shows automatically transfers you so you don't have a choice. Was then told, well I should have come in to buy! I responded how was I to know it was jot sold out? Response was, it's never sold out. Very rude, I finally got my tickets and headed to the theatre. Upon arriving we were greeted and shuffled over to an area where the woman said sit over in this area. Well we did and about 10 minutes later she comes over and very rudely says, you can't sit here it is reserved for the hotel and walks away. Wow, certainly not a welcoming environment. Then we see all the door people talking and looking over at us. I was ticked to say the least. So we got up and moved to another spot adjacent from where we were. Problem here was box office staff and staff in the comedy club. The show itself was pretty good but it was hard to enjoy after what we went through. I realize staff deal with new people in and out daily in Vegas and probably don't get many residents but this should make NO difference. Customer service is very important and we certainly did NOT get it! Shame on them!
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