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  • I wish I could leave a positive review for Bridal Boutique of Arizona but that is not that case. If there was an option for a negative mark, I would. Time after time this place has proven to be one of the WORST to work with. Starting with the fact my dress was to be in a month and half before it was. I was told time after time that someone would call me, someone would look into where my dress is, and time after time they failed. They tell you what you want to hear to get you off the phone and then never care to help. I was the one having to call and check in and NO ONE would provide me with an answer as to where my dress was. The manager is zero help and never seems to be at the store ever. I would call and it would ring and ring, I'd leave messages and no one call back which lead me to drive to the store myself to get answers. My mother tried calling too and she got nowhere as well. I am 21 days away from my wedding and I go in FINALLY to get it altered and known behold, I get there to find out the seamstress is "sick." I did not receive a call or any accommodations for the AWFUL service I have received with this place. Then they have the NERVE to ask me to pay for the remaining of my dress without having it ready for my big day and all the hassle they have put me through. I am rather disgusted and appalled that such behavior and lack of customer service is acceptable. You all should be ashamed of yourselves. Not to mention, this has been occurring over the past couple months, several times. I will never work with this store again and I will tell friends and family about how HORRIBLE this store is run. In all of this and how poorly I have been treated, I can only imagine how other customers have been treated. Bridal Boutique of Arizona is Unprofessional, unorganized, and unmotivated. Worst experience I have EVER encountered.
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