It's difficult to submit this review without using profanity but I'll do my best. I realize that the elderly are working longer these days due to the economy but they must understand they did this to themselves. A friend and I visited this store and the elderly woman was so rude to my friend that I cancelled my order mid-sandwich. He started by asking her if they had the rotisserie chicken and she rudely said no. She started my order while he was still deciding, he asked her 3 times if they had more of the chicken breast and I never heard her answer and she mumbled what I thought was "unbelievable". I asked her what she said to him and she told him that she already answered him 3 times. That is when I cancelled. While we were walking out she told my friend he should clean his ears out. Wow! Terrible customer service. The draw to an already inferior sandwich shop is low, this drags them down even further.