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  • My first one-star review...... seriously. They suck! We have been stellar renters for 3 years, and horrible experience dealing with them. Bottom line they nickel and dime both renters and homeowners, and have horrible "customer service". We provided them with a laundry list of all the broken items, etc in the house upon move in. Then annually, they would have a "maintenance" person come over to check out the house. And every year we would list the same problems, etc - - NO ONE ever did crap about it. The major ones (like when the AC went out) - - we got in touch with the homeowner -- since HomeLovers was crap. Moving in - - the house was not move-in ready. There were electrical problems, alarm problems, broken windows.... (again, somehow we were put in touch with the homeowners and they had it fixed -- i think because they didn't want to be charged the exorbitant amount that HL was going to charge them.) We had two small dogs that never did any damage, yet there was a non-refundable pet deposit. (Which i think is a joke!) Then 3 yrs later when moving out -- they tell us they're gonna charge the following: $95 re-key fee minimum of $250 carpet clean fee, if we don't provide receipt of carpet cleaning keep the pet deposit So all in all, from our $1695 deposit - - we may be looking at getting $1000 back. We had professional house & carpet cleaners....Provided them with all our receipts, and guess what they did? They gave our ENTIRE deposit to the homeowner!! (Not us!) We had to collect form the home owner, who THEN tried to deduct their own fees which were NOT on the contract we signed. My husband just called the homeowners, and explained everything to them -- and it looks like we'll get most of it back. But clearly they're just trying to get back some fees that they got screwed over with too . Moral of the review - - Don't do it! As either a renter or property mgmt company, they will screw you over!
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