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  • This is for Hertz at the airport location. I would give it zero star if yelp allowed. Female agent was rude, unhelpful and unprofessional. My bf made the reservation via Priceline.com n paid for it w my credit card cuz his was lost. When we got to p up counter at the airport location at 9am, there was only one person helping customers. There were 3 other employees behind the counter but none bothered to help speed up the line. they were only busy standing around n chatting among themselves. Finally it was our turn and we were told we needed to show cc with renters name on it, we asked to add my name on rental since i have my cc, but their genius company policy doesn't allow any changes! Thankfully Priceline helped us cancel the reservation so we didn't lose the $250 to Hertz. Immediately made online reservation w e-z car rental located 10 steps away n saved $60 n got a much better car due to a free double upgrade. Will not use Priceline agin as this was the second time we had reservation issues. Will definitely not use Hertz again cuz clearly they don't care much about their customers. I understand rules n policies... But at least explain with some level sincerity n a smile. Will not recommend Hertz at all. :-( Highly recommend e-z car rental. :-) same p up n drop off location near las Vegas international airport, much better rate, friendly n efficient staff.
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