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  • I have never come across such an unreliable and unprofessional business. An order process should not be outlined if you are unable to follow through on those steps. I would not mind if they were unable to fulfill my corporate order-- a simple follow-up would have sufficed. Customer service here needs some real work. Would not recommend for large orders. This is my first review on Yelp and I've been driven here from a fit of anger towards the worst customer service that I have ever received from a business. I had reached out to The Rolling Pin for an order of 5 dozen doughnuts and a cupcake bouquet for the office for a coworker's going away party. I followed the order process outlined on their website for non-business hours and e-mailed them my order on a Monday for a Wednesday delivery. According to the website, their staff would call me back to follow-up on my order during regular business hours. The next day I waited until 3 pm for a call back which I did not receive so I reached out to them directly to confirm my order. The staff who picked up seemed to be confused as to what I was referring and after asking for my order details said that they would call me back as they had to check with the bakery. She went on to address the fact that they usually offer delivery for wedding cakes only although a delivery map can be found on their website but would be able to set-up a courier delivery. After hanging up, I waited until 5pm before I called back to complain that no update was provided for me although a call-back was promised. This staff member seemed to be equally confused although she was able to refer to some of the items I had ordered. Clearly the business had received my order however were for some odd reason unable to tell me whether or not they were able to process it. She then rambled on about how cupcake bouquets usually require a week's notice which was also not addressed on their website. I told her that this was fine and that I would remove that item from my order if it would cause a delay-- all I needed was a firm confirmation that they were able to process my order so that I didn't have to scramble to organize a different option. At this point the staff member was still unable to give me a confirmation and instead said that she would call to check in with the bakery and give me a call back. After placing this call, I waited another half an hour before calling back angrily as I still had not received an answer (I acknowledge that I should have asked for the manager before this point instead of believing that this staff member would be able to deliver on their promise) this was what ticked me off the most--the staff let my calls go to voicemail-- I tried various times and even with my work number which shows up as a 1-800 number (which they picked up and hung-up promptly). I sent back an email communicating my anger and disappointment in how this order was handled (or rather not handled at all). A week has passed since I sent through that email and I have not received any sort of response.
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