I took my daughter from one month to one year every month. I always asked for Lauren the manager to photograph her. Lauren is awesome she let me pick backgrounds and let me pick props. She was super helpful in get my daughter to smile. The price isn't cheap if you want more than the one package but with my military discount it rivals the likes of portrait people and the target photo place. I always got the package with the cd and Lauren never pressured me to get more than I wanted. It is a longish process because they take a lot of photos about 70-100 each time and weeding through them is tough. If Lauren were to leave Id probably not go back only because some of the staff is on the younger side.