So my fiancée and I went to Eastman together. As soon as we get there they say they're going through renovations and so they don't have locker rooms or even a place to put your things. So you leave your shoes in the employees closet. Then the massage therapists arrive. I had specifically asked for a woman when I purchased the package a month prior. They had scheduled me a man. The switch took 15 min out of OUR TIME!!! They brought me to a room where the paint was chipping, the heaters were very noisy and when the noise from the heaters stopped you could hear the honking-truck-heavy Sherbrooke street traffic. I had to undress in this room with no place to put my clothes but a hook behind the door.The heated rock massage was ok at best. I've had this type of massage in Vancouver, Toronto, Québec city, New York, etc. It's my favorite massage, and this was the most basic one,with the least amount of stones and bla bla bla.
After this unrelaxing massage, i had to get dressed again to wait for my facial. Water was offered in an old mug. They brought me to a room that had no window this time. Traffic and heater noise was the same. Had to get undressed AGAIN. Facial was ok. Got dressed again. Was brought to a chair with a view while I waited for my fiancée. I waited a long time.
When I went to ask them when my fiancée would be done, I came to th ed front desk to see her arguing with them about payment. They were saying we hadn't payed everything in advance. Which we did. Anyway I came out of there without the usual sigh of relaxation that usually happens when leaving. I actually felt a ripped off.
I read reviews and asked around before going bcuz I wanted the best without any budget restrictions. Choosing this place was a bad decision.
TL; DR they offer the usual spa services with minimum courtesy. Not a spa experience, even when you book a half day $$$. Will never go back.