I really love the food at Viva Chicken and have dined there quite a few times. Love the sauces!
I have never has an order problem when I've dined in. However there seems to be a takeout order fulfillment problem at this store. The two times I've taken out the order has been wrong (I've only taken out two times.) First time I ordered a whole chicken (all dark which they'll do which is cool.) I came home and there was only a half chicken. When I called to complain they offered to change it if I came back. I didn't want to go out again so they ended up comping my food. Correct response.
Tonight I called in my order for a whole dark chicken and went to pick it up. Thankfully I checked my order before I left. This time they had given me an all white chicken.
Anyway, moral of this story is you need to check your takeout before you leave (which we shouldn't have to do.)