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  • I've frequented both this location on Cactus, as well as the on on Scottsdale and Frank Lloyd Wright (Bell) since they both opened. Truth be told, I've always preferred the Scottsdale location, and while the menu is the same, I've noticed the Scottsdale location was faster and more consistent in their food. I'll NEVER set foot in here (Cactus) again, and here's why: October 22, 2014, I went here with my 7 year old and my Mom. We arrived at 12:40, and by 12:45 we ordered. We watched another table get their food (who arrived after us), and so I asked what was the delay. The waiter said he'd "go and check on it", and by 1:20 we still didn't have our food, or an explanation. (Keep in mind, the lunch rush was pretty much over that day, as I counted two tables on the patio, and perhaps two more inside with customers still eating.) So, here I am with a hungry 7 year old and mother who's diabetic, and NEVER expecting to be waiting over 45 minutes at this point for food. Ok. Things happen. Orders sometimes aren't entered in, I GET that. I assumed someone either forgot to put in our order, or someone forgot to cook it, so I asked for some bread. An easy request for an italian restaurant (or any restaurant for that matter). The waiter disappeared, and 10 minutes later, still no bread. I asked where it could be, and he said they needed to BAKE some. What was inexcusable was that he was completely indifferent, not interested in correcting the terrible service, and the manager who came over was equally inept and unapologetic. My kid is awesome and patient, and so is my Mom. I worked in restaurants many years of my life, and so I think I'm more forgiving than most but this was it. We got up, walked out, and went over to Oregeno's across the street and proceeded to get top-rated service and food from these guys. The reason Yelp is fabulous is you can have a head's up on what to expect at businesses. Just know what to expect here.
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