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  • I have been bringing my Buick to this facility for service for years. I can no longer justify doing so. There have been too many problems which have negatively impacted me. The most prominent one is that the dealership continues to engage a Buick Service Advisor who could not be more cold, unfriendly, and detrimental to the business. He does not look at the customer and does not know how to smile or be pleasant and engaging. I will not embarrass him by noting his name. His latest gaffe was to have failed to notify me of numerous service items which were needed for my vehicle. I only discovered what was recommended upon returning home and then taking a detailed look at the invoice. I was offered a 15% discount for these items after informing the dealership of the issue. That will not renew my faith after a significant history of failures. Based upon recent experiences at this division, I consider Cochran to be at the bottom of the pack for customer service.
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