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  • Steer clear! We visited the restaurant for the Jay Z concert - worst dining experience I've ever had. Our server flipped a switch when the concert began and berated us for standing in an area where everyone else was watching the show. Demanded that we pay the bill (while the show was happening) or he would "kick us out". Manager was of no help and did not seem to care, but did allow us to return to where the rest of the crowd was. Funny enough, we did not see anyone else get asked to move. Not sure what set him off as he seemed stable before the show started. We wrote a complaint to the senior manager of the restaurant (first time I have ever done anything like this), who, to be fair, was quick to get in touch with us. However the conversation was a big waste of time as it consisted of a very wishy-washy apology preceded by generous amounts of blame deflection. She did offer to comp our meal on our next visit, but we declined as we were not happy with the way any of them handled the situation - basically called us liars without actually saying it. I assume the comp'd meal offer was just to get us to drop our complaint. The senior manager actually mentioned that the server we had problems with had had other issues with guests before - that people either "loved or hated him". Yet, he is still employed and still has a terrible attitude. Shows what kind of standards this place has. I also found out after the fact that my girlfriend had a very similar experience with the very same server and manager on a prior visit. Save your money and your sanity - eat/drink before you go to the game/concert/etc. The Air Canada Club restaurant is a big waste of time. Quick points: - Food is about the quality of Jack Astors but with the prices doubled and up. - If you aren't an Air Canada Club member, you will not receive seats with a view of the show, even if you purchased restaurant seating. It's expected that you remain at your table (and listen... I guess?). This was confirmed by the senior manager. Expect to be treated as if you were a nuisance. - Rules of the restaurant are very vague and ambiguous. Not even the senior manager was able to explain them with confidence. If you decide to go, check with the staff so you don't end up like us. - Avoid the Calamari
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