I was at the home a garden show and walked by their booth, I listen to what the gentleman has to say and decide to switch from dish to directly for 2 reasons. 1. The price 2. The recording options. They also had offered to payout any existing contract I may have. After the paperwork was filled out the manager David came over and offered to call dish to cancel the service for me to avoid the long phone call. When I called him to cancel he jumped right on and handled it within 30 mins. I enjoyed my experience with them and their GREAT Customer service.