DON'T ORDER ON ONLINE AT COSTCO.COM
This is much better than talking to idiots at customer service. If they can not handle in irate client who is getting married in just a few days and is not notified in ANYWAY that their ring indeed did ship the previous day, then grow a thick skin but don't EVER tell me to act professional because I am extremely pissed at that moment.
ORDERING ONLINE IS MUCH BETTER AT AMAZON BUT COSTCO FAILS IN EVERY RESPECT OF KEEPING THEIR CUSTOMERS notified of shipping details and tracking numbers.
My advice: Steer clear of ordering anything online with Costco and don't bother customer service as they have no method of working with irate clients. What they want is a paper cut person who is overjoyed that they have been left in the dark and enjoys being on the phone for almost 30 minutes trying to find out WHY an email was not sent out. If the dumb ass associate I spoke to would have dropped his thin skinned liberal attitude and said "I apologize on how the system failed to get an email to you, there is no excuse for that. I will forward this to our tech team and have them look into it and what went wrong." But don't ever tell an already high anxiety, irate customer to "Act Professional" because acting professional is the last thing on my mind.
I did not order a raft or a hair dryer, this is for my wedding at the end of this week. With everything else we have to do to prepare for our special moment the last thing I needed was to wonder where is my ring that I have no control over. This experience was bad in so many ways and I will NEVER order online from Costco again.
Note: The associate never even offered an apology but would only say "The system is automated".
Jim