My GE side by side broke on sat. I called many companies with no answer or I had to wait 5 days for a tech. Juan answered on a sat afternoon and said he would be here the next day Sun at 8am. Juan was here even earlier. He had the parts with him and had it repaired quick. He also provided a one year warranty. He tries to help people with frig issues quick due to how we can't survive without one for very long. Very pleased with my repair and will call him again for appliance needs.