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| - Don't expect too much from this place. You get what you pay for.
To begin, I really don't know how I feel about this nail spa. I got a Groupon for Bio Gel with design. I was here a month ago for the first time and I don't think I'm going back.
Communication is a major issue with this nail spa... most of the staff don't speak very good English (I had a hard time making an appointment and getting directions from them). While I was getting my manicure done, I witnessed a huge cat fight between the owner and the customer at the store... for 30 min I was so stressed out at how poorly the situation was being handled. A customer came in and said she'd like to do a regular manicure and pedicure with her expired coupon. A lady with broken English said she can't offer her the Groupon regardless if it's expired or not because she didn't make an appointment well in advance. The customer was like " why does it matter, I'm not asking you to provide me the service that I purchased from Groupon, I am asking you to simply offer me the value I purchased with a regular manicure/pedicure service, I will pay the difference." The lady kept saying "No, you have to make an appointment". Customer A was like "Your girls are just sitting here doing nothing, why can't I get my manicure done? You are wasting our time arguing with me!" The lady and the customer got so angry and they started yelling and pointing fingers at each other... At one point the lady said she's going to call the cops on the customer. At that time I was really upset so I told the customer to just file a complaint with Groupon.
For the actual manicure experience, it was just so-so, the technician was cool but she shaved off a bit of my cuticle and my thumb was bleeding.... the 3D design came off after a few days which made my nails look quite ugly... The gel started peeling and cracking after a week...
Conclusions:
Pros: very inexpensive (Shellac for $20, BioGel $40, Gel removal $5), 1 free service after 10 visits at the store.
Cons: unprofessional customer service, staff were yapping away in their own language, hard to communicate with the staff, manicure is just so-so.
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