I took my daughter here on a Sunday and while they had a wait they had enough staff to handle it. However, the haircut my daughter got was pretty bad. I was trying to wrangle my infant at the same time so I guess I should have inspected it better. The stylist cut her hair very quickly and did a sloppy job and missed some hair. I ended up having to trim it myself to fix it, but then what's the point of paying $18 for your child's haircut?
If you do take your kids here, pay very good attention and make sure they do a thorough job.
Edited to add: Gotta laugh at the owner's response that they encourage parents to always inspect the haircuts. Guess we can't have our husbands (who know nothing about hair) take the kids to get their haircut so they can make sure their stylists don't mess up. And I really love the idea of having to take my 3 year old to get the same haircut twice because they don't hire people who care about providing quality haircuts on the first try.