If I could give a zero star I would. I hate giving bad reviews on Yelp...would much prefer to praise those companies who perform well. But with SW Gas it is different; welcome to dealing with a monopoly. Shayna W says exactly what my experience has been. City of Phoenix? Piece of cake. Cox cable, fine. SRP...very good. SW Gas...HORRIBLE! Set up system is awful. Customer service simply isn't customer service. It is pleasant person saying, "...I'm sorry you feel that way...". Our issue (s) has nothing to do with how I feel, it has to due with facts. UGH. Could not be less happy. In an open marketplace these guys would be quickly out of business. I suppose there is not much one can do except complain to the Corporation Commission and let Yelp know.