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  • Used to choose Tuscany Suites first....not anymore. Thought I was booking with Tuscany Suites directly through their website, but was deceived by webpage setup. Was not Tuscany, was not even Room Stays. Turned out to be another 3rd party booking agency, Expedia. I asked over the phone for all charges to be given to me so there wasn't any surprises. Even on the contract that was emailed to me, it states that the fees are all included. I made the mistake of paying up front and therefore losing any leverage. Arrived at the desk at Tuscany in the evening and was told I still owed another 30% for resort fees. Needless to say I was confused and very angry. The total resort fee was only $57, but the principal of the agreement was lost on the hotel. An hour later, we had two so-called managers dealing with us just off to the side of the fairly busy reservation desk. We did not conceal our anger. The managers had no power or authority to do anything regarding the resort fee. They didn't even have anyone to call for assistance. Had to wait til morning to speak to the real manager or cancel and lose the cost of a night's stay ($57) AND deal with the 3rd party that actually booked us. No thank you. Spent another 30 minutes with the real manager in the morning. She said she would work with Expedia to have them reimburse us for the resort fees or split the cost of the fees with us if Expedia refused to deal. It was a "no go" with Expedia or Room Stays or whomever Tuscany is using to represent them and book their rooms. The Tuscany manager took off about $28.50 dollars. Bottom line, for about an hour and a half of our time and $28.50, I do not plan to stay at Tuscany Suites in Vegas or use Room Stays or Expedia if possible. We have also told many of our friends about the inability and lack of desire to make the customer happy. $28.50; can you believe it?
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