Well I came back to RC Willey after an exhaustive search for a couch. I dealt with Kirk who was awesome. Very helpful, not pushy, informative and let me sit on every couch in peace. So I bought a new couch and love seat. Thanks RC Willey and Kirk for being a super stars with the customer service, looking forward to sitting on the couch when it arrives Saturday.
*****update*****
So they delivered the couches today and no doubt the mid rise I live in is a difficult spot to make deliveries. The elevator, while it can handle most things, bigger things like a couch sometimes have to go up or down the stairs. Houghton and his partner did a stellar job delivering the couches. They called early to let me know they'd be here within the hour and they were! By the time I headed down to let them in the maintenance guy had already let them in and the love seat was already being brought up. Then, they grabbed the couch which had to be brought up the stairs and the guys handled it professionally and quickly. Unfortunately I had no cash (I rarely carry cash anymore) to tip them but wrote them a tip check. Lol. Anyway, I can't say enough good things about the whole process. Great experience all the way around.