Deceitful billing practices.
We signed up, paid the pretty high initial package and then never received a bill to renew at $98.00 per year - they claimed that the bill was sent to us and then sent back to them.
Funny thing is we've had that address for 12 years. Just recently I got mail from them saying they wanted us back (for more than that $98.00 per year).
So they HAD our address all along. When I called to inquire a (very leaning toward the rude side) woman told me we'd have to pay for the big package all over again.
They wanted us to pay all over again for the big initial rejoin package.
Ya know, a gym is a gym, they're really not that special and I was willing to fight how busy this club is IF they honored the annual membership we'd initially agreed to.
AND, I would be delighted to REMOVE this review and re-rate them if they honored the $98.00 per year promise they made to us.
I love hero stories...I love it when a company cares enough about clients to make things right.