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  • Had the worst experience here on a Monday afternoon. My two friends and I walk in and we were the ONLY people by the registers/dessert bar waiting to order desserts. The kid who with the brown hair and glasses that worked there kept calling out numbers (apparently you're suppose to grab a ticket when you walk in which Happens to be on the side where people exit) and they serve you according to your ticket number (because we live in the god damn 50's) My friends and I stood there for about 10 minutes when we finally ask if we can order desserts. The kid working there then scolds us about how we can only be served if we grab a ticket. I then replied that we will grab a ticket and the employee says "I will serve you this time BUT NEXT TIME... Grab a ticket" well guess what asshole, there won't be a next time. How about you serve your guests who are clearly not familiar with your stupid ticket service and kindly explain to them how your system works rather than making them feel like a moron. As our horrible experience continues, my friend orders about 4-5 delicious looking desserts. The employee then decides to make the rudest comment to her "you know that saying... Don't go grocery shopping if you're hungry" no sir, we do not know that saying, please elaborate where your are going with this statement. Sorry for ordering desserts and supplying you with a paycheck, maybe next time we will order one single cookie so you can make 2.34$ an hour. As my friend was being "served" by this four eyed ass hat I was patiently waiting to be served also. I look over at the other employee who continues to flip his ticket numbers and shouting out numbers. We were still the only people at the dessert bar.... seriously?! Clearly this employee was also a moron. Finally the first employee finishes helping my friend and I ask him what his favorite dessert is. He replies "Well I don't eat junk food" .......... ....... ............... Is this a fucking joke? You work in the restaurant industry clearly at a place that serves desserts and your response is that you don't eat junk food? Are you calling your employers delicious desserts "junk"? Nice I did not know how to respond to this peasants comment, so I continued to order what I thought looked good. I then ask him how they serve the biscotti cookies and he replies "we sell them by the pound" I then asked if I could get a half pound of biscotti cookies and he looks at me and asks ".......well how many do you want" I then said "I want a half pound" and he says "yeah but how many do you want?" I thought to myself "Are you fucking with me child?" I will take four cookies- I responded. They had two different cookies and I asked if the sign referred to the bottom ones ( the sign said cinnamon) and the worker responds "um yeah... S is for cinnamon" um, okay. Finally he rang me out and I tipped him. I'm not sure why honestly. Probably because he was towering over me as I was signing my receipt. I would have rather donated my money to starving homeless people in Cleveland. Worst customer service I have EVER experienced and we will never go back. Very sad considering the desserts were amazing.
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