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| - My best friend, my husband and I went to Brightside for dinner as it was located in the lobby of our hotel, the Plaza downtown Las Vegas.
First of all, menu items are grossly overpriced here. Be forewarned that a bag of Lay's potato chips, snack size, will run you $3. The sandwiches are roughly 10 with no sides and their Mile High pastrami is a whopping $16.
When we first arrived one of the servers told us it would be a minute before they could take our order at the register. We stood around for nearly 10 before someone finally meandered over and asked us if we were ready. Of course we were ready, we have been waiting for you for quite some time!
The older blonde lady with glasses who was working the register did not seem happy to be at work at all. Over all the employees seemed annoyed with having customers.
We ordered two breakfast sandwiches and two Philly cheesesteaks. The breakfast sandwiches were pretty good, served on yummy brioche bread. The Philly Cheesesteaks on the other hand were a disaster. It was just shredded steak topped with a very plasticky nacho cheese.
As we had received the items just prior to their closing, we didn't get a chance to taste the sandwiches until we got back up to our room. They were so disgusting we didn't eat them at all, but rather went to bed hungry.
The next morning I went in to ask about getting our money back and was told that we were not able to do so because it was not the same shift. The same blonde lady was working and called her manager to see what could be done about our complaint. She seemed pretty annoyed at having to deal with our situation at all. No one was even the slightest bit apologetic that we didn't enjoy our food. The server even told me that she really liked the food and couldn't understand how I wasn't a fan of the cheese.
We were given a note which allowed us to get two more sandwiches at a later time during our visit. So back we went and got a club and two Italians. Both of the Italian sandwiches were a little bit on the dry side, the club was pretty good.
The service on our second visit was downright rude. My guess is that it had something to do with the fact that they were really annoyed with us having returned two of their inedible sandwiches.
I hope you see this review before you decide to eat there, because if I had checked out the reviews on here I would have been forewarned. Do not waste your money on this barely edible, overpriced food.
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