| rev:text
| - Pollo Campero - North Las Vegas, NV
To Whom It May Concern,
The Fried Chicken at Pollo Campero is not good, it's fork licking amazing. I enjoyed every bite of their hand-breaded fried chicken, especially the dark meat.
Every piece was full of flavor, fully cooked (no blood), still juicy, and the breaded skin is just awesome. Pollo Campero is also known for their Citrus Grilled Chicken. That was good too. But in my opinion, the citrus kick was a bit overwhelming and took away from the chicken. Obviously, I prefer the hand-breaded fried chicken over the citrus grilled. I can't forget their plantains. I'm allergic to most fruits and willing to take a risk because they're so good. Pollo Campero easily gets 4 Stars for their food. Easy!!! However, our dining experience wasn't the greatest. I know that the lines, both drive-thru and inside, can get a bit long. I also hear that the wait can take over 45 minutes. We knew this and arrived 10 minutes before opening. And yes, we were one of the first peeps in line. I don't have an issue with the long lines. Long lines should be expected if the food is good. I did have an issue with the fact that no one seemed prepared to handle customers in a timely manner. None of the registers were opened and ready for business when we entered the building. And since the registers or cashiers weren't ready, we all had to wait about 10 minutes to place our orders. I understand system problems. I even understand employee "call offs". But this wasn't a system problem and the place seemed fully staffed. That was issue #1. Issue #2...we ordered the 8 pc mix (fried & grilled) We received 8 fried chicken pieces, missing the citrus grilled. We questioned this and was told that there was an additional 7 minute wait for their grilled chicken. Instead of just telling us this ahead of time, Pollo Campero decided to give us a meal that we didn't order. And finally, we forgot or was never offered any sauces. We asked for a few sauces and was told that each sauce is an additional cost of $.85. Pollo Campero told us that they will not charge us this time because of the whole "wrong order" fiasco. Gee thanks! The sauce is good, but not worth the extra expense. Besides, it's not awesome sauce. Overall, I enjoyed the food and wasn't impressed with the service. Will I be back? I'm pretty sure I will. I agree with Pollo Campero that their food is "Flavor You Can't Campero". I also agree with a lot of the Yelp reviews regarding the service. My thoughts...The Service is not Preparo. At least, not yet.
Sincerely,
Mel C.
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