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  • Long long complainy story short: I will never stay here again. I checked in at 9pm on a Saturday, had booked a non-smoking room and at check in, tipped the girl and asked for either a strip view or upgraded room. She said neither were possible because they're super busy. Ok, fine, I get a room over the parking garage on the 2nd floor. I walk in and it smells like someone just smoked a whole pack of marlboro reds. I forgot to ask, she forgot to tell, it's a super stinky smoking room. I call down asking for options: different room? pay for an upgrade? transfer me to another mgm property? refund? No, No, No, No. Apparently, I got the last room in the hotel at 9pm on a Saturday. Right, Claire, Very-rude front desk girl, I don't believe you. In the morning I go down with the boyfriend down to talk to the manager (I hate that guys can get more done in this world, but oh well). And after a talk with him, he offered us a "Player's Suite" in the tower, but still no view of anything good. When I asked about a strip view he said we could have a one bedroom suite with a strip view for $50 more. I kinda felt like that should have been given after the 3 phone calls and in-person complaint but whatever. The "Player's Suite" isn't a suite. It's a normal size room that has a couch instead of a table and chairs and a mini-fridge. The hall also STUNK of old food and ciggs because some very classy people had left they're room service tray in the middle of the hall with cigarette butts thrown in drink glasses. Awesome. They get 2 stars for me winning $50 at a penny slot and giving me a mini fridge to keep our booze cold in. I can't handle bad customer service, especially for how much competition there is in Vegas! I'd much rather stay ANYWHERE else on the strip!
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