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  • I am leaving this feedback based solely on my dealings with the administrative staff / process at this office. I did not receive treatment and have decided to take my "business" elsewhere. I called the office several days ago to confirm they accepted my insurance. I then faxed a copy of my referral. I followed up with a call to confirm they got my fax as well as to confirm a few things with the appointment I scheduled through zocdoc. I left a message. They did not return my call within 48 hours. I called to follow up but was transferred to voicemail each time I called (several times) for a day. Then I called the next day, selected option 2 (scheduler), and the phone just kept ringing. Tried several times but same result. Then tried option 0 (anybody) and finally got a person. Asked her to confirm they received my fax and was left on hold for 5+ minutes. When she came back she said she couldn't find the fax. I told her I had a fax report that said it was sent correctly and asked her to double check. No dice. Then she asked if I wanted to fax it again. I didn't bother getting into a discussion about my other issue I wanted to confirm. The admin "process" turned me off and I simply decided to take my business elsewhere. I informed the staff member that I was un-happy with the my dealings with their administration and would be cancelling my appointment. Again, I did not receive treatment at this office. The administrative process was poor enough that I've decided to go elsewhere.
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