Scheduled service appointment for Sat at 9:15. Got there, and was told it would be at least 3 hours before they could look at it. I reminded them my appointment was at 9:15. The response was "we are the busiest dealer in the area". I just left as I couldn't wait that long. I thought maybe 2...2 1/2 hours tops and planned my day for that. Pretty disappointed about the wait time, don't see any logic in scheduling ahead. I brought my car here frequently up until 2 years ago when I moved to Chandler. I'm back in Phoenix now, and it sounds like something there has changed and not for the good.
Impact:
*I am driving around with the tire pressure light on, not knowing what damage it might be causing.
*Have to take more time to find another dealer that isn't "the busiest dealer in the area", and schedule again.
*I used to trust CB, not so much anymore.
Sad how service has gone downhill at CB.