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  • The sign on the outside says Einstein Bros Bagels but when you go inside there is not a bagel in sight. So, you ask the person behind the counter "What's up with no bagels?". Her response is:"Be patient. They'll be out in about 40-45 minutes". I say, let me speak to who ever is in charge. Her response is "I am and I'm Tanya, the District Manager". What???????????? You're running this place, you're the DM and you allow this to take place? The funniest part of all of this is that the guy who, actually, bakes the bagels is standing right next to her. What poor leadership and what a horrible place to eat. Tanya is not the only nasty employee there. Most of them are too. No bagels. Poor customer service. The lines are long (when there are bagels) because the person who takes the orders is the person who makes the orders is the person who takes payment for the orders. It's the same person doing everything, usually. Einstein Bros Bagels, sayonara. You've lost me as a customer. Bagel Cafe, only about one mile away, here I come. Better bagels and customer service there. It's worth the ride, trust me. You won't be disappointed.
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