Went here 2 weeks ago because I got a beer starter kit and wanted to see what all I needed to get a batch going and plus I needed to buy bottles and caps. When I went into the store the man with the grey handle bar mustache was pretty insulting right off the bat. I said to them, hey I got this beer brewing kit from Target and he stopped me right there and said, " Ya a Mr. Beer, I am familiar with it" in a very condescending attitude. Before I could even ask another questions he continued by saying, "Let me say you are going to get mediocre beer at best, OK beer. We here are brewing the best beer on the planet if you want to brew good beer you need to get something different, but a Mr. Beer is an ok place to start to see if you like it." I was pretty insulted by this and at that point didn't want to spend a dime at that store but I really needed the bottles and the were the only local place I knew I could by them and the cappers. Well one case of bottles (24) and one manual capper and 400 bottle caps was over $40. So not only did I get poor service, but it cost an arm and a leg.
I have already bottled one batch and started brewing another. This time I was smart and went on online and was able to get 1 lb of priming sugar ($6.99), 1 case of bottles and caps (16.99) and it was less than $30 shipped to my door.
I really wanted to be able to support local business like this but with this type of attitude it is hard. Hopefully they will realize that if you want to be successful you are going to need to be a little more welcoming to the newbies because they are the future of your business.