Day 032/365
Yelp Challenge 2011
I gave this outlet store location four stars for their return policy! A few months ago, I received a three piece re-gifted gift, tags attached, unused by the previous owner. Our Crabtree and Evelyn store had shut down some time ago at Ala Moana and I was unable to return it in Hawaii. I emailed the main customer service address on the Crabtree and Evelyn website and explained my situation to them. I promptly received a reply email from them, to return the items to the closest location to my home for a merchandise exchange.
When I arrived at the outlet mall (112 degrees outside), I explained to the store sales associate my situation. She scanned the three items and gave me the full original price value! I was expecting a much decreased current store value. All I had to show was a current ID for the transaction.
I left with a shopping bag filled with new items that I could use or give away for Christmas gifts. The only items that they lacked were baby gifts, I was told they were discontinued some time ago.