I have tried so hard to like this place because it's inexpensive and most of the time when I actually can ORDER my food I enjoy it. But the other day was the final straw. More times than I can remember I've tried to go through the drive-thru only to have to back out and drive away due to a rediculously long wait time. I've gone there with no one in line and waited forever and nobody ever comes on to take my order. The other day I wanted just a chicken sandwhich and a dr. pepper. There was one lady in front of me, and that was all. I didnt see more than one car in the parking lot and a couple people walking out of the place so it was not busy. After about 5 minutes I see the lady in front of me waving her arms...she says she hasn't been waited on. I'm like...this is pathetic. I backed out, drove down to McDonalds and I vowed to never go back to that place again. I can understand if a place is busy you have to wait. But this has happened so many times. I'm not even going to get into the rude customer service I've recieved over the years. They really need some help when it's clear no one likes working there. Next time I'll just go to Popeye's or KFC down the street. Both places are very customer service oriented and the food tastes fresh and yummy.