Having been spoiled so many times with the epic service of Southwest in Boston, this is the average Southwest experience for most customers.
The terminal they are in is old. The majority of the Southwest terminals you go to have the electrical outlet desks + seats. This one? Good luck finding an electrical outlet to charge your phone or laptop. There is one that is called "Verizon Charge Station".
The seating is limited while you wait for your plane (definite change from BWI, Boston, Denver, NYC). The customer service is fairly good but that can't change the fact that this Southwest terminal needs a SEVERE facelift. If Southwest brings this place up to the previous four location's standards, it will do well.
Unfortunately, crowded gates, crowded bathrooms, long lines and delays are in the future.....as they are in the present.