To your reply: 2/3/2015 I've direct messaged you 24 hours ago and never got reply. Makes me wonder the credibility of this posting. Suggest emailing info@parkingticketguys.c... so that we can resolve your matter.
There is no need to solve the matter as it has been resolved through MasterCard. You had your chance... multiple times... credibility? I think you should be asking yourself that question.
Communicate with your customers before they write bad reviews.
Answer the phone when people call you during business hours.