Service is poor and unprofessional at best. I called ahead of time and made an appointment to have my transmission fluid exchanged. I checked in 30 minutes early after having to wait 10 minutes for someone to help me. Not because they were busy, but because there was no one at the front counter. After a long wait a portly unkempt fellow came to my aid. He addressed me "hey you" instead of "excuse me sir" multiple times. After checking in for my appointment it took them 45 minutes to pull my truck around, I guess making an appointment means nothing. I was told it would take about a hour to finish my service, which was quite simple in nature. Four hours later, I was still sitting in the customer lounge with a broken TV. Luckily, there was a large family of small screaming Hispanic children to keep me company. The bathroom was so dirty I considered calling the health department. Broken toilet with trash and graffiti everywhere, not to mention urine and feces. Every time I went out back to check on progress I noticed all of the service personnel standing around talking, instead of working. This is a prime example of a business run by weak leadership and very poor management. It is without a doubt the product of a system that requires companies to hire people based on what ethnic groups they belong to, instead of hiring the most qualified applicant. Businesses like this survive because people will put up with poor service for momentary convenience. I recommend you take your money to a place where people will work hard to earn you business and patronage.