Hobby lobby's customer service has definitely gone down a bit. There were a bunch of associates restocking the shelves but having to move through all these crates and boxes around Friday at 3 pm was not my idea of fun. There were boxes blocking the shelves and I had to ask a couple of associates if they would move so I could get an item.
The line to check out was ridiculous. I waited 15 minutes to buy 4 things. It's a Friday guys people come after work on Fridays to buy stuff to craft! There were two lines open and these lines were long. Overall, it doesn't seem like customer satisfaction is their priority. There were a bunch of associates restocking the shelves when they could have been helping with the cashier lines?