My husband and I go to Tokyo Joe's on a fairly regular basis. We've been traveling this summer so we hadn't been there in a little while. Two days ago we went in and I brought my "loyalty card" (buy 12 meals, 13th is free) for our free meal, because we filled the card up! The lady at the counter informed me they stopped this loyalty program last month and they would not honor my free meal. She explained they have a new program - that they would give us points for our old cards but we would need to register the card first and the points might not be enough for a free meal now. I asked to speak to a manager but of course there was no manager on duty or anyone with customer service skills to remedy the situation. It's a shame they've lost good, loyal customers over a $6 bowl.
On a side note...the last time we ate there, the salmon was hardly edible so maybe ownership has changed??