My dog goes to this kennel at least twice a month for 4-5 days at a time. He always comes back to me happy and healthy. The staff is kind and really personable, they are good with the dogs and understand that every dog has different needs. My dog has been at several other kennels in Madison before I found hickory hills and he use to come home completely out of it, but here he actually seems happy. My dog is an escape artist and does use his teeth to get out of the kennel, the staff figured out a creative way to keep him in and now his teeth aren't silver.