This place is a JOKE! I tore my MCL in my left knee, and got a RX for a brace from my orthopedic Dr. On 8/4/17 I got fitted for the brace - measurements and all, and was told it would be 1 week. So on 8/11 I call for an update - and had to leave a message...no call back! So 8/15 I call, and left another message..I did get a call back on 8/16 and was told that my brace was out for delivery and will be called back on 8/17...nothing! So on 8/17 AND 8/18 I call and leave messages...no call back. On 8/21 I call and was told that the brace was in on 8/18, and they tried to call me but my phone was not accepting calls...Ummm BS, as I gave my cell and work #!! And I was getting calls/texts all day! So I made an apnt for today, 8/24 to pick up/ensure it fits. Wouldn't you know it, it is TOO SMALL!!! I was furious, why did you bother taking measurements then?? They said they may be able to extend the bands, but I did not have 30-60 minutes to wait - so I left and said don't bother ordering me another one....THANK GOD you don't pay for it until you get it. Ask for Hanger or another prosthetic place if you can.