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  • Absolutely horrible experience at this store with an extremely rude employee! We were switching dog foods and had a small bag of our food and a small bag of the new food. This dog food was recommended to us by our vet. Who knew our dog, his breed, activity level, health and had an education as a vet. This employee at the checkout had the nerve to tell us without us asking for her opinion at all "This food is only for athletes are you sure this is for your dog? We said yes , "Well my dog is well exercised and taken to training 3 times a week. Are you sure you exercise your dog?" If we had asked for her opinion great. We did not and we're going to listen to our vet over a rude employee who wasn't even kind in the way she said those things. As well making us sound like bad pet owners. Very disappointed in how pets smart has their staff trained. I worked in retail during college and I would've never talked to a customer like that. If I could give zero stars I would.
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