Not sure how these guys stay in business with their lack of customer service and the way they talk to their customers is appalling. We tried to get a contract going with them for our front door wrap. We submitted art work that they said they could not use as it was too blurry. So instead of us redoing everything we decided to cancel the order and have a different company put our logo on the front door. After the cancelling of the order they would not issue a refund. I called and spoke to a girl who was very nice the first time apologizing and guaranteed me the refund would be put through. A week or so later I called again. The person working said that she cannot do anything and that a GM would call me back that day. A week went by and no one has called and still no refund. After that 2nd week had passed being today, I called for a third time trying explaining the situation to woman and she did not want to hear it. She was so rude I am literally in shock with how she treated me over the phone. She didn't want to hear my side of the story at all, like we were the bad guys so she hung up on me. I was again in shock. I called her back and she began yelling at me telling me how rude I was. That is her way of trying to make the customer listen to her nonsense/lies. I wasn't rude at all; I was simply trying to tell someone my story over there...anyone that would listen and that obviously was NOT her. She constantly talked right over me. This person needs to be fired immediately. She needs to put herself in her customers' shoes understanding this is the third time I have called for a refund and how dare her have any attitude. This lady needs a lesson taught to her in the form of a termination statement. I just disputed the charge (which I NEVER do) as I do not want to have to call them again. What is so dumb for them too is that we were maybe going to use them for t-shirts and some other decals, but they can guarantee I will tell everyone I know not to use them and I obviously will never call them again. They are beyond pathetic!